Adding and managing locations
Create locations, set their status, and understand why a location with equipment cannot be deleted.
On this page
Locations are the physical sites where equipment lives — an office, a school gym, a warehouse, a vehicle depot. Almost everything else in the portal hangs off a location, so they are the right place to start.
Adding a location#
- Open Locations and choose Add location.
- Give it a name people recognize ("Main Office — 2nd Floor"), the address, and any notes (door codes belong in notes, not names).
- Save — the location is immediately available when adding equipment and responders.
Managing over time#
- Each row shows its equipment count; open a location to see its equipment and the responders based there.
- Deactivate a site you are not currently operating — it stops appearing in day-to-day pickers but keeps its history. Reactivate any time.
- Trash is deliberately blocked while equipment is still assigned — move or remove the equipment first, so nothing is orphaned. Trashed locations sit under "Show trashed" and can be restored.
- Search by name or city, and filter by status, when the list grows.
Note: Team members restricted to specific locations only ever see those locations' records — the restriction is set per user on the Team page, not here.
Can’t find what you need? Email [email protected] or call (855) 248-2464. We answer 8am to 8pm Central Time, 7 days a week.